FAQ's
Orders
How do I place an order?
To place an order, browse our website and add desired items to your cart. Proceed to checkout and follow the prompts to complete your purchase.
How do I place an order to pay by check/wire transfer or ACH?
Please contact our customer service at support@fishmoxsupply.com or call +1 312-708-9197 for assistance with alternative payment methods.
How do I place an order to pay with a NET30 Account?
To set up a NET30 account, please reach out to our sales team at support@fishmoxsupply.com or call +1 312-708-9197.
Can I add to or modify my order?
Once an order is placed, modifications may not be possible. Please contact customer service immediately to discuss your options.
Can I cancel my order?
Orders can be canceled before they are processed. Contact customer service as soon as possible to request a cancellation.
How can I check the status of my order?
Log in to your account on our website to view order status, or contact customer service for updates.
How can I get a receipt or copy of the invoice for my order?
Receipts and invoices are emailed upon order completion. You can also access them in your account online.
How long will it take for my order to arrive?
Delivery times vary based on location and shipping method. Estimated delivery dates are provided at checkout.
I received an item that is different from what I ordered. What should I do?
Contact customer service immediately to report the issue. We will assist you in resolving the problem promptly.
Is there a minimum order requirement to purchase from your site?
No, there is no minimum order requirement. You can purchase any quantity as needed.
Item(s) in my order are missing. What should I do?
Please check the packing slip and packaging thoroughly. If items are missing, contact customer service for assistance.
Products
Can any of the products you sell be customized?
Yes, we offer customization on select products. Contact our sales team at support@fishmoxsupply.com or call +1 312-708-9197 for more information.
Do you offer samples?
Sample availability varies by product. Please reach out to customer service to inquire about samples.
Do you sell used equipment?
No, we only sell new, high-quality products to ensure the best performance for our customers.
Is there a warranty available for the items I'm purchasing?
Warranty information is provided on the product page. For additional details, contact customer service.
What does it mean if a product is listed as Special Order?
Special Order items are not stocked regularly and may have longer lead times. Contact us for estimated delivery times.
What if I can't find the item I'm looking for on your website?
If you can't find a specific item, please contact us at support@fishmoxsupply.com. Our team will assist you.
Do you offer installation services for equipment purchases?
Currently, we do not offer installation services.
Payments
What payment methods do you accept?
We accept PayPal for now
Do you accept orders over the phone?
Yes, call +1 312-708-9197 and our team will assist you.
Do you accept purchase orders?
Yes, we accept purchase orders from approved accounts.
Is my credit card and personal information secure?
Yes, we use advanced encryption technologies to keep your data secure.
Shipping
Do you ship internationally?
Currently, we only ship within the United States.
How much will shipping cost?
Shipping costs are calculated at checkout based on your location.
Customer Service
How do I contact Fish Mox Supply?
Email support@fishmoxsupply.com or call +1 312-708-9197.
What do I do if I receive damaged item(s)?
Contact our support team immediately to resolve the issue.